Website Customer Satisfaction Survey.

We appreciate any feedback you can provide our company to ensure we are continuously meeting your expectations. Please fill in all areas where you wish to provide feedback.

Using the rating scale, please select the number you wish to rate your experience with our company and in the comments section provide as much detail as you desire.

Rating Scale:

1 - Unsatisfactory
2 - Good
3 - Extraordinary

Call Center Experience Name of the CSR:
The CSR was pleasant and helpful.
1 2 3

Comments:

My questions were answered within a reasonable time frame.

1 2 3

Comments:
Email Experience Email Date:
My email was answered in a timely manner.
1 2 3

Comments:

The email response answered my questions.

1 2 3

Comments:
Quote Experience Quote #:
My quote request was answered within a time frame which met my needs.
1 2 3

Comments:

The quote response format was easy to discern and met my needs.

1 2 3

Comments:

The pricing met my needs.

1 2 3

Comments:

The lead time met my needs.

1 2 3

Comments:
Order Experience PO# or Customer Order# (on the packing slip):
My order was acknowledged within a reasonable time frame.
1 2 3

Comments:

Order status was easily obtained.

1 2 3

Comments:
Shipment Experience PO# or Customer Order# (on the packing slip):
I received my order within the time frame required.
1 2 3

Comments:

My order was packaged and labeled appropriately.

1 2 3

Comments:

The shipment matched my order requirements.

1 2 3

Comments:
Product Quality Experience Product Item Number:
The product I received met my application needs.
1 2 3

Comments:

If there were any product issues, were they handled in a timely manner.

1 2 3

Comments:
Overall Experience
My total experience with Snap-on Special Products/ATI.
1 2 3

Comments:
Please fill in your contact information below.
Name: (required)
Business Name: (required)
Phone Number: (required)
Email: (required)
If you wish to speak with someone regarding your feedback, please select this button:


© Copyright 2008 ATI A Division of Snap-on Logistics Company